Frequently Asked Questions

In this section you will find information on:

 

  1. General Questions
  2. Shipping Information
  3. Wholesale Information

 

1. General Questions

Can certain patterns be personalized/Will you make a custom pattern for me? 

Sorry, we do not offer custom pattern designs or personalize patterns. (But you can always suggest a design you'd like to see in the future).

 

Can I buy certain items wholesale?
Yes. All patterns can be purchased at wholesale prices. Wholesale information is located in section three. 

 

Why is sales tax added to the shipping and processing on my order?
The individual states tell us that we must tax shipping and processing charges. This is not a company policy but a state requirement.

 

Out of Stock Items, what happens?
If 4 or more items you have ordered are out of stock, they will be automatically backordered, and then shipped at no additional shipping charges when available. We will e-mail you if there are certain items out of stock.


How are online orders processed?
Online orders are processed using Paypal.


What is Paypal?
PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet. PayPal serves as an electronic alternative to traditional paper methods such as checks and money orders.

Visit Paypal.com for more information.


Who do I contact if I am having trouble with the website?
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Shipping Information

 

Helpful Tips

 

  • Be sure to always doublecheck your email and address information
  • Always keep your confirmation information


How and when will my order ship?

Orders are shipped in order they are received. Give 2-3 weeks for an order to arrive. All orders are shipped using the US Postal Service. You will receive an email on the day your order is shipped which will include a copy of the invoice.


Can I order by mail?

Yes. All items can be bought through a mail order form. Mail order forms are available on the front page or certain other pages. Checks and mail order forms can be mailed to:

Beth Ritter
10700 Toldeo Curve
Bloomington, MN 55437

Note: Orders payed with a check will not be ship until check clears.


Could you please rush my order? I need it for a project / gift.
Orders ship first come, first serve. Shipments are processed in the order in which they are received. We do our very best to get shipments out as quickly as possible, but cannot rush or overnight orders at this time.


Can I just email what I want and have you charge my card?
No. Orders are NOT accepted via email. Do NOT submit your credit card information via email. Wellington House Designs is not responsible for sensitive information submitted via email and viewed by third parties. Please make additional purchases using the online shopping cart.

 

Do you ship orders overseas?
We regret that we do not offer international shipping at this time.


What if I never got my order?
Please read the following carefully. If you do not provide this information when inquiring about an order, we will have to ask it anyway.
If you feel your order has been lost or not processed, we will need the following information:

Your Order Confirmation (if you did not receive one, check your spam/bulk folder or, your order may not have gone through)

OR

Order Number
- Payment method: Credit Card or PayPal?
- Email address (as submitted with your order)
- Your name or name on the credit card used

PLEASE CONFIRM that you provided the correct shipping address. This will be the first question we ask you.

Wellington House Designs will reship orders returned to you via USPS once, at no additional cost, after confirmation of a correct shipping address.

Wholesale Information

 

Who can purchase wholesale?

Only qualified retail operations may request a wholesale account. This may be either a ‘brick & mortar’ store, an internet based store or both; but the wholesale account must be purchasing the products with the intent to re-sell in a market place.

 

 

What proof do you require that I’m a store?
We reserve the right, before your first order is filled, to request qualifying credentials. This is to insure that only true retail shops are purchasing these products at wholesale prices and that terms should be extended on future orders. These credentials may include one or more of the following:

  1. Copy of letterhead
  2. newsletter or brochure from your shop
  3. a copy of an invoice from another supplier
  4.  list of credit or bank references
  5. personal phone call.